Fenix Outdoor, parent company of Fjällräven, Hanwag Boot, and Royal Robbins, outdoor brands, is looking for a customer service champion experienced in Account Services for our office near Denver, Colorado.

ABOUT US

At Fenix, we create life-altering experiences in nature through providing a full range of products and specialty outdoor retail stores across several countries. Our company enables people to enjoy life outside.

We’re a team of nature lovers, some more experienced than others, and we enjoy being outside. Whether in a city park or climbing the peak of a mountain, sustaining the world we live in is a top priority in what we do. Afterall, our business is nature.

When you join us, you are offered several great benefits. Here are some things to expect at Fjällräven: 

• A challenging work environment with passionate, enthusiastic co-workers
• A company that treasures sustainability and acts in creating future stewards of nature
• Medical, Dental and Vision
• 401k and generous PTO accrual
• Holiday schedule and work-life balance

The wage range for this role is $19.50-$21.50 per hour.

ABOUT THE POSITION

Our Account Services team is eager to welcome an experienced Account Representative to join our team in Aurora, Colorado. We are searching for someone to jump in, manage the wholesale order book for the assigned sales representative group and contribute to creating great customer experiences with our accounts.

Our ideal B2B Account Representative will be highly organized and a skilled communicator. You should be tech savvy, maybe with some experience in an ERP system, for example, otherwise very capable of developing technical skills and mastering new programs in a short span of time.

In terms of personality, the ideal representative will bring a positive, helpful mindset and a flexible working style. Jumping in to assist other comes naturally to you and working on a dynamic and fast-paced team sounds exciting. Former co-workers and managers would say you are efficient, that your work is accurate and high-quality and that you are able to motivate yourself toward reaching team and company goals.

This position will report to the Manager of Account Services and be in-person in our Aurora office near Denver, Colorado.

WHAT YOU WILL DO

Expect the responsibilities to include, but not be limited to the following:

• Provide day-to-day support to your assigned sales representative group and accounts.
• Ensure pre-booking deadlines are met and required pre-booking activities are completed.
• Provide regular updates to sales and accounts on all open orders and production.
• Manage all open orders to ensure delivery dates are met and shipping destinations and other order details are confirmed including but not limited to VAS requirements (labeling, shipping, commercial documents etc.).
• Communicate new sales programs, booking programs, at-once availability to assigned sales representative group and accounts.

WHO YOU ARE

Required:

• You’ve had 2+ years’ experience in a customer service role, preferably in a dealer services or order management role.
• Communication is a strength for you. Whether verbal or written, you can get important ideas and points across in a clear and concise manner.
• You pay attention to details and manage and prioritize tasks effectively. Through organizing and time management, you make sure you can approach daily tasks with passion, positivity, and energy.
• You pride yourself in the ability to learn, operate and understand multiple systems.
• Working in a fast-paced work environment sounds exciting; you thrive under pressure and enjoy working toward ambitious goals.
• You would consider yourself tech savvy and are comfortable working in Microsoft Office, including Outlook, Excel, and Word.
• You can build trust and relationships with teammates and enjoy achieving goals and targets with your team.
• You want to make things better – whether for a customer, co-worker, or the company, you look for ways to improve process, service, and communication so everyone has a better experience.

Preferred:

• Bachelor’s Degree or equivalent combination of education and work experience
• Previous experience using ERP systems (Microsoft AX)
• Experience with Zendesk a plus.
• Data analytic skills strongly preferred.

We'd love to learn more about you! Apply through our brief online application before October 7 to be considered for this opportunity.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.